Warranty and service

Warranty and service

Fulfillment of warranty obligations by the online store hatavsop.com this occurs only if the consumer complies with all the rules, instructions, and requirements of the manufacturer. Before you start using the product, carefully read the instructions provided by the manufacturer to avoid breakdowns, injuries, and other negative consequences. When using e-cigarettes, follow all the rules and recommendations specified by the manufacturer in the instructions.

The warranty applies:

For all presented models of chargers (1 month from the date of receipt of the product);
For all types of batteries and battery mods (1 month from the date of receipt of the product);
All models of atomizers, clearomizers, and cartomizers are covered by the performance guarantee at the time of purchase.

The warranty does not apply to:

For replacement cartridges and vaporizing elements
On the e-cigarette liquids presented on the website
For all types of accessories (cases, cases, etc.).

The guarantee is considered invalid in the following cases:

For mechanical damage to products;
In the case of self-disassembly and attempt to repair elements of an electronic cigarette in a situation where this is not provided for in the operating instructions;
Breakdowns and losses loss of product functionality caused by incorrect connection to the power supply network, network failures, use of incomplete chargers, as well as when using purchased products for other purposes;
If there is mechanical damage caused by various liquids or third-party objects entering the product body.

The exercise of warranty replacement:

In case of partial loss of functionality or failure of purchased products that are covered by the specified warranty obligations, you can send us an email to sup@hatavsop.com or contact one of our managers by phone: +7-495-147-47-05, describe in detail the cause of the failure and the necessary circumstances, after which we will make a decision about replacing the product or repairing it in the service center. Replacement of the product with a similar one is made only if it is impossible to carry out repairs.